This Is What United Airlines Staff Are Being Told To Say If You Complain About the New $30 Baggage Fee (It's Hilariously Offensive)
United Airlines has gone and done it. Somehow, I thought it would restrain itself. After all, the airline's trying to be kinder to passengers. Yes, just as its president says that families who want to sit together should pay more for the privilege . Yet, after JetBlue announced that it was raising baggage fees to $30 for the first bag, United stepped in to join the latest nickel-and-diming ensemble . As my colleague Bill Murphy Jr. reported , the airline chose the classic bad news PR dump time -- late on Friday -- to announce its intentions. Put yourself, though, into the comfy shoes of a United Airlines employee going to work over the next few days and weeks. Especially those at check-in desks. You know you're going to have passengers complaining about the new fee. What are you supposed to tell them? Helpfully, United has already thought of that. It's created a little blurb for employees to utter to unhappy passengers, a blurb